How can we help you?

FDW Platform is a marketplace connecting Singapore families with MOM-licensed domestic helper agencies. We don't employ helpers directly — instead, we give you a transparent way to browse verified helper profiles from multiple trusted agencies in one place.

Once you find a helper you're interested in, you contact the agency directly via WhatsApp. No middleman, no markup, no waiting.

Yes, browsing and using FDW Platform is completely free for families. You don't pay us anything — ever.

The agency you eventually hire from will charge their standard placement fees (regulated by MOM). We don't add any markup or referral commission on top.

Every agency on our platform holds a valid Employment Agency licence from Singapore's Ministry of Manpower (MOM). This means they're legally registered, regulated, and held to MOM's standards for ethical recruitment practices.

You can verify any agency's licence on MOM's official EA directory.

To protect helpers' privacy, full profile photos are only visible to approved family accounts. Anyone browsing without an account sees a privacy-blurred version of the photo.

Creating a family account is free and takes about 1 minute. Most accounts are approved within 24 hours.

Click Register in the top-right corner. You'll be asked for:

• Your name and email
• WhatsApp number (for verification)
• A brief reason you're looking for a helper

Once submitted, our team reviews your account within 24 hours and emails you when it's approved. After that, you can view full photos, contact agencies, and save helpers to your shortlist.

The approval step protects both helpers and agencies from spam, scrapers, and bad actors. It's a quick manual review — usually done within hours, sometimes minutes.

This isn't a credit check or background check. We're just confirming you're a real Singapore family looking for a helper.

Yes. Logged-in family accounts can save helpers to a personal shortlist using the heart icon on any profile. Your shortlist is accessible anytime from your account menu.

Once you're logged in as an approved family, every helper profile shows a WhatsApp the Agency button. Tap it and a pre-filled message opens with the helper's reference code so the agency knows exactly who you're asking about.

The agency replies to you directly. We're not part of the conversation.

Typically 2 to 6 weeks from first contact to your helper arriving at home. The timeline depends on:

• Whether the helper is a transfer (already in Singapore) or new (coming from overseas)
• MOM Work Permit application processing
• Any additional documents your household needs to provide

Your agency will walk you through the exact timeline for the helper you choose.

Once you hire a helper, your relationship is with the agency you contracted — not with FDW Platform. They're responsible for replacement, mediation, and after-care support per MOM regulations.

That said, if you have a serious issue with an agency on our platform, please let us know so we can review their continued listing.

Yes — and you absolutely should. Most agencies arrange video calls or in-person interviews (for transfer helpers in Singapore) before any commitment.

When you WhatsApp the agency, just ask: "Can we arrange an interview with [helper name] before deciding?"

Yes. We comply with Singapore's Personal Data Protection Act (PDPA). Your account details are encrypted, never sold to third parties, and only shared with an agency when you actively WhatsApp them.

Read our full Privacy Policy for details.

Every profile is uploaded and maintained by the helper's licensed agency, who is legally accountable for the accuracy of the information under MOM regulations.

We don't independently re-verify each helper's biodata, but we do require agencies to provide:

• Verified passport and work permit info
• Recent photos (within the last 6 months)
• Honest skill, experience, and language declarations

If you ever spot inaccurate info, please report it to us — we'll follow up with the agency.

Profiles are tagged with real-time status: Available, Reserved, or Placed. Agencies update these in real time as families commit, so you always see who's genuinely available.